You will need to provide some form of ID so that staff can access your Ticketek account details. Version 5.22 B82 R0 New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. When attending the event ensure you can present your card on request. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. All rights reserved. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Safe, Fast and Verified The email account that the message has been sent to is full. Can I sell tickets using online auction sites like eBay? Group discounts may be offered but do not apply to all events. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. Make sure the backlight on your phone is set nice and bright. Your confirmation email will include all of your delivery details, plus your customer information. Check you can log in and have your passwords ready. The email may have been filtered by a spam filter. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. What are the terms of General Admission (GA)? These tickets are released when not required by the promoter and generally given to us to sell to the public. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Will the Mobile Ticket scanners at venues work through phone covers? A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. What if I need accessible seating? Some events may have a Family ticket which includes 1 Adult and 1 Junior. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). How does Ticketek remember my preferences when I return? If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Do I need to add to Passbook to gain entry into the venue? Some pages may contain a virtual tour and a seating map for that venue. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. Replacement cards cost $10. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Print this PDF as this will be your access to the event. No, refundable tickets can only be selected during the original purchase. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. No. Choose the best delivery option that suits you. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. What happens if my tickets do not arrive in time? Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Change My Location
This can be accessed using the 'Share and Save' button on the mobile ticket. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. If you purchased online or through our call centre please contact Customer Service for further assistance. My tickets have not arrived after a reasonable amount of time, what do I do? Venue/City Box Office - collect tickets when you arrive in New Zealand. Concession and junior barcodes will show up as such. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. They will be assigned the seats nearest the original purchaser. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. How can I get Ticketek to sell tickets to my event? When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Invitee B purchases the two seats they were assigned at step (b). ezyTicket - your ticket is emailed to you in PDF format. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Once you have logged in, update your information. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. No, the credit card pre-fill feature simply gives you the option to save your card details. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. When purchasing tickets for a particular event you may be limited to a specified number of tickets. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. 1 0 obj
I had the opportunity to study abroad in Australia during the summer of my Junior year. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Full Ticketek Refundable terms and conditions of sale can be viewed here. Group Bookings are available for selected events and are subject to availability. Can I use a device larger than a mobile phone (e.g. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace.
Gift Vouchers can also come in pdf format, which can be printed. How do I find out the expiry date of my Ticketek Gift Voucher? Promoters sometimes request that a number of tickets be held for promotional purposes. This is so we can show you upcoming events in your vicinity. In most cases, tickets must be returned to the place where they were purchased. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Are Refundable tickets offered on Gift Voucher sales? You can find information on how to access your Mobile Membership through the AFL Live App here. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. You are responsible for knowing the contact details of all attendees in your group. You can access specific privacy information for Friend Spotter . No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. The Payment Form will display detailed information on your ticket purchase. Please try again, or try reducing the number of tickets you have selected. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. All rights reserved. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. Why does the app ask to use your current location the first time it's opened? One fan said 'thousands' of people were left queuing outside the venue desperately trying to . I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? If you have an issue with tickets purchased through an unofficial agency please return to the point . We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. Please be aware your membership number will never change throughout your years of membership. Set up your My Ticketek account, or check the details in your existing account. However, some events will have unreserved seating where it is first in, best seats. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Limitations on number of tickets purchased. Request details from Ticketek when booking your ticket. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. For security purposes, you must still enter your password when purchasing or updating your account details. Will the event be reserved seating or general admission. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. How can I find AFL Membership on a match day? Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. All refunds for cancelled or rescheduled events are managed by Ticketek directly. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Once tickets are added to Passbook, simply open the Apple Passbook app. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Tickets can be purchased via our website here, or over the phone on 1300 722 515. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. What are the different types of Ticketek Gift Vouchers? Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. Can I forward my Mobile Ticket to a friend? This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. How do I save my credit or debit card details? This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. How do I unsubscribe from My Ticketek emails? Ticketek routinely mismanages ticket processing which should be simple. Please see our tutorials on how to reserve seats in the AFL Reserve here. Please note there maybe no replacement for General Admission tickets. What happens if I forget my phone or my battery dies at the venue? If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. Where do I select Mobile Ticket delivery? Can I use text or download images, photos and videos from the site? No, we cannot refund the additional charge for the Refundable tickets. to then often have to go to their desk at the venue to follow up the issues. Write a review Ask a question. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats.
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