I should have asked for the policy to be posted to me. All rights reserved. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. Bedford Road,
Staysure Customer Service Reviews | Glassdoor I started at Staysure as a sales agent nearly 6 years ago. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Are you a company? The calls are non stop , its very busy and mentally exhausting . Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. #wsite-content h2.wsite-product-title {} Have a fantastic holiday. I could put it down racism but overall they are just a horrible company who treat people bad. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. If you need more help, please visit our FAQ Help Centre.
Staysure Customer Service Representative interview questions & answers You never know if the training team/management are telling you the truth or lying to you. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Because of this we were able to answer medical questions with out being flustered and accepted the quote. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Date of experience: March 13, 2016 Verify your email to use filters. This took 9 months to claim back!!! Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. Have a fantastic holiday. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. If there is a problem with the password chosen this should be explained. _W.isCheckoutReskin = false; Having problems? A good clear line, too, with no annoying background noise! Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { This was just batched in with any normal claim, just as if Id lost my purse.
Staysure Travel Insurance Reviews | Read Customer Service Reviews of To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. achieve performance targets across their product portfolio. I applied online. a:hover, See if we've answered your question in our Covid Help Centre . font-family: "Open Sans" !important; Thank you for posting a comment. $(function() { It's quick, easy and totally free. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. Do you agree with Staysure Travel Insurance's 4-star rating? We are remunerated by commission for the arrangement, service and renewal of On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Didnt have to wait very long to be answered. ) Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. . You need to sharpen up the verification/activation mechanism. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. They have made a bad situations 10 times worse. 11 Staysure reviews.
Staysure Travel Insurance Reviews | Read Customer Service Reviews of - Monday - Friday: 8.30am - 8pm
Had team leaders record secret conversations trying to do what I have no idea. Policy purchased, but I am not happy. Don't Pay out on Holiday cancellation due to Death of Parent.
However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. _W.storeEuPrivacyPolicyUrl = ""; I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. . Despicable service from dishonourable people. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. Still requesting further information whilst she was on her death bed. Staysure is a trading name of TICORP Limited. (But perhaps that was because I wanted to spend money!). Also, for some of our insurers we may receive a profit share payment if they Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. Outright being lied to didnt help either.
Staysure Employee Reviews for Customer Service Representative - Indeed Customer Services Manager, When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given.
{"hasCustomMembership":true,"hasCustomMinicart":true} Verify your email to use filters. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Dear Mr Brennan Thank you for taking the time to leave a review. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} Find out how we combat fake reviews. It goes against our guidelines to offer incentives for reviews. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. } Not everything they do makes sense. You can be certain that youre talking to the right person at the right time. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Fantastic service with a lovely consultant. Theres no jargon in our rights guides. Very friendly, nice people to deal with. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Was this review helpful? Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Application. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. your insurance policy. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. I contacted you twice. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. Full-time, Part-time . We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. Wednesday 28 December: 8:30am 8pm Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Average Interview. .blog-header h2 a {} Thank you. {"navigation\/item":"