For any Unlimited service plan, customers who exceed 23 GBs of data usage (or 25 GBs in CA only) in a monthly period, data service may be placed on hold to confirm usage complies with our AUP. B14. (Click to call functionality on mobile.) Here's Verizon's SIM unlock policy. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Please visit www.entouchwireless.com/plans for the most up-to-date plan offerings. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Please allow up to 1 business day for the ticket to be resolved. Promotional offers may be modified or withdrawn at any time. Call Assurance Wireless at 1- (888)-898-4888 to access your account number. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at www.entouchwireless.com/terms-of-service. Subscribers in states other than California who subscribe to a combined non-tribal Lifeline and ACP service offering and later transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 1000 minutes, 500 texts, and 100 MBs of data at 1Mbps. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. And yes, you will have to pay a reconnect fee for each Astound Broadband service (cable, phone, Internet) that has been shut off due to late payment and reconnected. If you need assistance, contact our Customer Care team, 24/7, at 1-800-427-8686. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Any inaccurate information will delay the port process further. Pay your bill online Update your account information Lifeline Assistance Programs. Promotional offers may be modified or withdrawn at any time. If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Now, if your build ends between B06 & B11, you will have to update your phone until it reaches version B14. Offer not available for existing enTouch Wireless customers. OFFERS MAY VARY BY STATE and service may not be available in all areas. 3 consecutive months' worth of your most current pay stubs. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. BROADBAND DATA. ACP is a federal government program operated by the FCC. Lifeline plans and benefits may be maintained without enrolling in the ACP. Existing customers can also opt-in by replying to an opt-in SMS. OFFER of Free phone with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. B09. California voice-only Lifeline subscribers must acquire a data capable device in order to subscribe to an ACP-supported service plan. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. Willingly making false statements to obtain the benefit or receiving multiple Lifeline benefits can result in fines, imprisonment, de-enrollment or being barred from the program. Our ACP Terms and Conditions apply, available at: https://www.entouchwireless.com/affordable-connectivity-program/ in addition to any others communicated to you that are specific to your service plan. You may choose to keep your service plan or choose another plan available at the time, but you will be subject to paying applicable rates plus applicable fees and taxes. Other terms & conditions may apply. B11. If youre a customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. enTouch Wireless Pay As You Go Cell Phone Plans Lifeline Service You May Be Eligible for 100% FREE UNLIMITED DATA* Through the Affordable Connectivity Program - Coming Soon! International calling is enabled for direct communications between 2 people; certain numbers (e.g. Lower speeds may affect audio and video streaming, access to certain websites and content, or use of available applications. All . Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). You may continue to receive your Lifeline service without enrolling in the ACP program. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). We've compiled some of the most common wireless carriers that make finding your account number and PIN a bit more difficult. For additional information about broadband speeds, visit, https://entouchwireless.com/internet-transparency/, Customers may have one ACP and one Lifeline benefit per household. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). While enTouch provides Free service through Lifeline to eligible customers, enTouch uses the same technology and connections as non-Lifeline cell phone providers. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Your Name *. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Well be available any time you need help with your phone or your service. Receives Bureau of Indian Affairs General Assistance; Participates in Head Start (only households meeting the income qualifying standard); Receives Tribal Temporary Assistance for Needy Families (Tribal TANF); or. LITTLE ROCK, Ark. enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! Pick your new T-Mobile plan and phone, either online or in store. Data usage requires a data-capable device, and is subject to our Acceptable Use Policy (AUP), available in our Terms of Service. TruConnect's free wireless plans just got better with Amazon Prime. Read More Award-winning support is just a tap away. The major problem is that they often shut . Social Security benefits statement. Please visit our Missouri City location at 5777 Sienna Pkwy, Missouri City, TX 77459. Social Security benefits statement. To check your enTouch Wireless application status and thus know if it's still being processed, or if it's rejected, accepted, or if the company has already shipped your free device, you can do the following. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Call us at 1 (855) 754-6543 or get instant answers. Only eligible consumers may receive ACP discounts. After 30 days of non-usage you will be de-enrolled in the program. ACP is a federal government program operated by the FCC. An eligible household is limited to one monthly service discount and a single one-time device discount. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and revert to our standard FREE Lifeline plan where available and if you are eligible, or you may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. Data throttling may apply to users with very high levels of data usage. Verified customer. CA subscribers on the free combination CA Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 25 GBs of data. To see where enTouch Wireless offers Lifeline, visit, You can apply your ACP discount to any available enTouch Wireless service plan. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Only eligible consumers may enroll. If you are a renewing wireless LifeLine subscriber and you do not know your PIN, text GETPIN from your LifeLine phone to 345345. www.EnTouch.net 281.225.1000. Valid contact number which is neither number involved in the phone number change. Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter. Beginning December 31, 2021, EBB customers may switch their service plan at any time. When you receive your new phone in the mail, call Customer Support at 866.488.8719, Copyright 2023 enTouch Wireless All Rights Reserved. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Pay your bill online Update your account information Check your webmail Confirm when your technician will arrive Create Account Non-Tribal (CA) ACP + Lifeline Combined Service Plan: Tribal (Non-CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*, Non-Tribal (Other, excludes OR, KY, PR) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 10GB Data, ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 11GB, Unlimited Talk, Unlimited Text, and 14GB Data, Unlimited Talk, Unlimited Text, and 8GB Data, Tribal (Non-CA) ACP Only Plan: Unlimited Talk, Unlimited Text, and 15.5GB Data, Non-Tribal (Other, excludes OR, KY, PR) ACP Only Plan: Unlimited Talk, Unlimited Text, and 5.5GB Data*, ACP Only Plan: Unlimited Talk, Unlimited Text, and 6.5GB Data*, Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message Assurance Wireless has an average consumer rating of 2 stars from 156 reviews. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. If you would like to have your ACP plan on a separate device with a different phone number, you may contact enTouch Wireless customer service. If you purchased or received your new phone from us: If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below.
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