If that doesn't fix the problem, see the next section. 09-07-2019 Here are some answers to help you. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. It is very annoying, I hope you guys reach me out soon. Delays in Emails being delivered can arise from a multitude of reasons. We appreciate you reaching out to us about Mail. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . 14h56, on They forecast a response within 72 hours. mingoslkd, call Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. If I go into iCloud web page, then I can send and receive as normal. The problem usually resolves its self in a day or two. Might that apply in your case too? At my age, I just don't have the energy to set up a new email address and tell everyone.'. This amount is subject to change until you make payment. - edited Our Gmail accounts work on all our devices. We do not allow any commercial relationship to affect our editorial independence. Log out of your email account then, Using an email program? With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. None of the posts I have seen are the same as my problem however. Something went wrong. 11-07-2019 A workaround would be to use another SMTP - for example gmail if you have a google account. Any ideas? Refunds. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. All other emails to other systems have no issues. on 23-04-2021 Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. 14h00, on 10-07-2019 Don't forget online banking, streaming services and social media accounts. Do other emails they send get to where they need to go? Any suggestions please, User profile for user: I expect that they are simply burying their heads in the sand and do not look at all. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Page 1 of 2 1 2 Last 15h31. I cannot send even the simplest of messages this morning. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. 6h21. I have the exact same problem. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. I can receive emails. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. on Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. on Delays in Emails being delivered can arise from a multitude of reasons. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. Typical script! I can send & receive the bt emails using the Samsung mail app. 23-04-2021 We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on 21h18, I have got my email working again. The whole ISP domain is blocked. 23-04-2021 , updated My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. RobbieMac. This was a pain, but I went along with it or else I couldnt use email. Log in issues. only. I've got a "failed delivery message". on Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. We have received reports that emails to btinternet.com email addresses are being blocked. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. 19h37 Unfortunately, it did not work. A forum where Apple customers help each other with their products. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 14-07-2019 https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on 17h25. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. 20h13. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. It's not just that there has been a delay. Also, the web interface seems to be working just fine. The other two people that are having the same problem are using Samsungs, but haven't said which model. It's good (???) TalkTalk allows you to access your email account for 12 months after you switch. I have a group of 14 people set up under Outlook 365. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. Many have had the same address since they first went online many years ago. Looking through previous posts I see this has been a regular problem. Why? It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Please check your email settings. Oops. Though any rejection on our side should be returned back to the sender as a bounce. on That sounds like something has been stuck in a queue somewhere. Thank you, JW. Please update the server configuration to continue connecting to this account", with the option to cancel or update. Various errors messages. What does this mean? The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Then power on the phone and iPad and tell me if it still has the problem. 15h24. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. The worrying thing is I don't know how many other emails I'm not receiving. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. None of the posts I have seen are the same as my problem however. What can be done to fix this problem please? 20h33 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Rest assured that we'll do our best to assist you or get you pointed in the right direction. Anyone else experienced this and got any suggestions on how to proceed? Those who leave have their email account terminated and closed 90 days later. Have you had the chance to check if the issue persists on a different user account? Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. I have entered the SMTP and IMAP details correctly but it still won't send. What can we help with? Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. 10h59. 13h52. Gmail and Outlook are two of the most popular. 16h05. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. 19-12-2022 After some trial and error I found that btinternet was objecting to my "signature" containing a link. I can send test messages to my iCloud e-mail but not other addresses. Thanks This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. Virgin Media says email accounts are only available to current customers.
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