866.649.1918 BEST-IN-CLASS PROFESSIONAL POWER. What would you like to do? 3. Step #4: Clean The Fuel Bowl and Nut. Companies can ask for reviews via automatic invitations. When you enter the location of echo repair center, we'll show you the best results with shortest distance, high score or maximum search volume. For the second time, an EGO CS1600E chainsaw has failed within a year of purchase, despite fully charged battery. The plastic chain guard with tensioner has a plastic peg to anchor it in place, that broke in the first 2 weeks. And because Google Maps reroutes based on real-time traffic, drivers can complete trips faster and get more rides in. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. (717) 569-3359 Give Praise Love your EGO tool or a specific feature? We rebuild all types of EGObrand batteries. I am at a point where if I don't get any progress immediately, that I will have our attorney get involved. EGO lawn mower battery charges in 30 minutes. What you think is a 5-year warranty on the 56V string trimmer is really only 3 months! Find Local Service Center For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). Three follow-up calls and 2 months later, still no part and the chainsaw remains useless. Even when its on its last legs, i can still get a cut in. The "deal" part of getting it cheap is these type of risks right here and something that should be factored into what is purchased used vs. new. Contact ECHO here. Information provided by various external sources. For the best experience on our site, be sure to turn on Javascript in your browser. 403.784.3518 361-444-3396. Then it's a "BTW" moment buy a torque wrench for an additional 50.00 to 100.00$ at Lowes after spending 569.00$ so that you can change the blade. Really surprised to read such bad reviews. Find Local Service Center Step #3: Detach The Carburetor From The Lawn Mower. EGO Power Plus 21-inch Mower Repair MI-Tinker 706 subscribers 50K views 2 years ago First I want to say I absolutely LOVE this EGO 56V Cordless Self-Propelled Mower Model LM2100SP. Find stores near this location Distance 150 Mi Lowe's Ace Hardware Dealer Service Location All Please ensure your tools are registered. I should have realized then, this was not going to go as planned. Press J to jump to the feed. Step #2: Cool The Engine and Remove Air Filter Cover. Scale confidently, backed by our infrastructure. Read articles and participate in discussions with other EGO owners about how to maintain tools, solve issues, and more. They say you have a warranty then give you the run around two supervisors at that! Create an account to follow your favorite communities and start taking part in conversations. Be the first to know about new products, innovations, and offers. (800) 448-9282 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Search their inventory, request a quote or browse their website to find your new golf cart. Chainsaw Service Centers - How to Find a Service Center For Your Chain Saw They say you have a warranty then give you the run around two supervisors at that! I've had to replace two batteries though (both under warranty) so I wouldn't say they're a perfect company by any means. for pricing and availability. Yes but I found 2 local dealers willing to service Stihl, so I will get support after the warranty expires. BBB reports on known marketplace practices. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Lawn care guides, pictures, and discussions. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. This is why I remain fond of my decades old gas powered equipment. Repairs seem impossible: the selling companies don't have the ability, can't get the parts, and EGO itself is almost impossible to contact. As a matter of policy, BBB does not endorse any product, service or business. Love your EGO tool or a , Contact Information 120 Ionia Ave SW Grand Rapids, MI 49503-4195 Get Directions https://egopowerplus.com/ (855) 346-5656 Customer Complaints 136 complaints closed in last , Find Local Service Center 920-756-4688 Find Local Service Center 361-444-3396 Find Local Service Center 217-735-1590 (877) 477-6669 866-206-2707 403.784.3518 (888) 407-7626 , Use our interactive diagrams, accessories, and expert repair help to fix your Ego Mower . We see that you are on the Australia/New Zealand site, but you appear to be in the United States. Find an E-Z-GO golf cart dealer near you. We see that youre on the North America site but appear to be outside the U.S. and Canada. I can appreciate the frustration but my sympathy is limited. As someone with experience with Ego customer service I can say they were pretty easy to deal with on my end to replace a 56v battery that went only a few months into ownership on a new mower. Weird every Home Depot in my area is an EGO repair center. Please ensure your tools are registered. Ego customer service and replacement parts : r/egopowerplus - reddit Most lawn mower mechanics have a price list for common repairs and charge $45 to $100 per hour for larger repairs. Find My Store. Cases, connectors, and circuit boards are re-used and are not replaced or serviced. on this system may result in criminal prosecution. I'm all for going green and such but a gas mower has never let me down. Ego customer service and replacement parts Has anyone successfully ordered replacement parts for an EGO tool? Account Center | EGO POWER+ It worked great for about a year, but now it won't start up, displaying the "overload" yellow LED. EGO Reviews | Read Customer Service Reviews of egopowerplus.com . Electric motors are usually pretty easy to fix, generally the issue is just a loose wire, a short, the brushes on the motor, etc. Customer Support For online customer support, please email support@egopowerplus.com.au Australian warranty & enquiries, please contact: 1300-000-EGO (1300-000-346). Like all tools and equipment, products sometimes are in need of repair or replacement. Zero follow through or contact afterwards. Same problems with these units are still occurring as of Feb/2023, What a beauty. you guys told me if I sent you my receipt you would replace my leaf blower that stopped working after I had it about one month you never got back to me and blew me off I will never recommend your products to anyone again. 3 times still waitingfor the log in to go through. Not even a timeline for someone to get back to me. Ego finally relented and referred me to their local service center. Find Local Service Center 23. Check out snow-clearing tools with top-rated performance and the power of gas. Customer Support Call Us For all customer service requests, please call: 1-855-EGO-5656 (1-855-346-5656). It had a hard time pushing through really dense grass when it was at its end of life and would shut off all the time. Self-Propelled 2-Stage Snow Blower With Peak Power. 9.00am to 5:00pm (Monday to Friday) Dealer Inquiries Build with reliable, comprehensive data for over 200 countries and territories. We love hearing from our customers, dealers, and the media. Twice, they have made an order but failed to complete it. (888) 277-6960 2105 Forest Ave. San Jose, CA 95128 (408) 947-2509. Don't wait any longer. Warranty should not be the end of life of a tool. Sign up to hear about new Commercial Series tools and innovations. 800-366-3011 Mega disappointed. Has anyone successfully ordered replacement parts for an EGO tool? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. this system constitutes consent to such monitoring and auditing. Find a echo repair center near you today. EGO Outdoor Tools & Equipment at Lowes.com for authorized purposes. EGO. The Process To Clean The Carburetor Of The Lawnmower. Drivers can rely on the Google Maps experience theyre used to, including intuitive turn-by-turn navigation, route overviews, lane level guidance, and voice support. Also I have experienced time and time again new units failed right out of the box. Selling my 3 EGO products and going back to gas. 815-539-6954 RD. 10:00am - 6:00pm EST (Saturday and Sunday). STIHL doubles the warranty if you are a residential user, register the unit at the time of sale with the store (use the touchscreen if they have one), and buy some motomix or STIHL two-cycle oil. Step #1: Check The Mower Carburetor Before Cleaning. As a newer brand, they are screwing their reputation, which is so important for new business, but also leaving money on the table because if anyone has to replace a 3 or 4 year old snow blower because it can't be serviced, they sure as shit won't be buying that brand again. It was great until the battery failed and because it was under warranty, I contacted them. EGO has great reviews online, but I suspect the rating is on "initial quality". We recommend it's best to contact them in advance to confirm . 877-487-8275 I then try to open a new account to log init won't let me as I already have an account associated with my e-mail. The ego is lightweight and quiet yes, but that's where the pros stop and you run into all the pitfalls of having to use batteries they die too quickly, overheat and to me feel underpowered. 1-888-332-6419 Access the headquarters listing for Chervon, Kelly Hammink, Customer Service Specialist. Register your product, access your account, learn how to contact us, get warranty info, find SKIL manuals and parts, or request service for your SKIL tools. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. We'd love to hear all the details. Press question mark to learn the rest of the keyboard shortcuts. Find Local Service Center 1-800-652-2321 8:30am - 8:00pm EST (Monday - Friday) 10:00am - 6:00pm EST (Saturday and Sunday) (888) 407-7626 I will start by saying that I'm a big fan of EGO products.. My issue is that I was given an EGO edger as a present. However, we contacted Lowes on Friday March 3rd and were told by them it is not there. EGO attempted to set them up as a service site while I'm standing there. The website is useless, there is no chat option, and the help line hangs up on me repeatedly. Find Local Service Center 2. My Account; My Tools; Orders; Community; Customer Service; Logout; My Account . I am not exaggerating when I say I have a near 1:1 sale to repair average. With more data and better control, you can optimize resources and routes, decreasing idle time for your drivers, improving wait times for your customers, and creating efficiencies for your business. Be the first to know about new products and innovations. Find Local Service Center ( Mobile device, Home Appliance etc.) USDA Service Centers are designed to be a single location where customers can access the services provided by Or even better, join a local guide program to share your favorite stores. (305) 392-2525 Sign up to hear about new Commercial Series tools and innovations. ECHO USA Dealer Locations | Professional-grade Outdoor Power Equipment All rights reserved. Join our peer-to-peer discussions to get your questions answered, share your ideas and feedback, and give back by helping others. Empower your customers with accurate, up-to-date information. The echo repair center locations can help with all your needs. When drivers are able to stay in your app as they navigate to a destination, you can send them alerts and notifications, add trips on the fly, and get a better overall look at their navigation behavior. They had me try a number of things to see if the problem was the battery or the charger, turned out to be the battery. A new head is $45, which is 20% of the retail on the whole thing. 1-800-364-7938 800-780-9889 The performance of our battery packs is equal to or better than that of a brand new battery from the OEM but at a fraction of the cost. Their customer service is terrible, their batteries fail, and they don't keep their word. Help your drivers get from point A to Z faster and safer. Find Local Service Center. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find Local Service Center $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. 208-890-2056 Repair Center - Google Store 1-800-223-5168 Not to mention you cant swap out accessories on it, so the only thing it can be is a dedicated string trimmer. One more added note, the warranty process needs to be revised and simplified for better customer satisfaction. Phone number was not in service, and apparently out of business. They say you have a warranty then give you the run around two supervisors at that! Find Local Service Center 715-822-2415 Unlike the gas power head than can accommodate a hard blade edger, hedge trimmer, small leaf blower, pole saw & power broom to name a few. Orders containing lithium batteries will ship by ground only regardless of the shipping method chosen. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. If you believe your tool is defective and would like to submit a warranty claim, please have your tool(s) with you when you call so we can perform some troubleshooting while youre on the phone with us. The company customer support line was easy to reach and wanted to set me up with a repair facility in the area.Turned out none of them serviced electric snow blowers and some where confused why they were even listed as repair facilities.I was asked by EGO to take a video on the snow blower not working after which my issue was "escalated" to their "head office", which I guess means wait an indefinite amount of time for someone to get back to me. Rebuild Service for an EGO BA5600Tbattery pack. Find Local Service Center. Somebody in the warehouse has to create a shiping label." Ego Work Glove Large. Click here to check your account. To find your closest Service Centre, please follow the steps below. Find the best contact information: Ego Lawn Mower Service Centers. Paul is honest, knowledgeable, and friendly. To say I am beyond frustrated with Ego is an understatement. Store locations - EGO Power Plus (905) 337-2095 We dropped it off around the 28th of December 2022. Look for a picture of a phone on the box (see this video for details: https://www.youtube.com/watch?v=JtLkT5X4MQw ) Find a Samsung Support Center | Samsung Canada Find Local Service Center {"storeName":"Mowers Direct","storeID":"8","headerNavJSON":"{\"MainLinks\":[{\"URL\":\"lawn\\\/walk-behind-lawn-mowers.html\",\"displayText\":\"Walk-Behind Mowers\",\"sectionLinks\":{\"columns\":\"6\",\"linkItems\":[{\"URL\":\"lawn\\\/self-propelled-lawn-mowers.html\",\"imageURL\":\"nav-image\\\/100\\\/walk-behind-8-1.jpg\",\"displayText\":\"Self-Propelled Mowers\"},{\"URL\":\"lawn\\\/push-lawn-mowers.html\",\"imageURL\":\"nav-image\\\/100\\\/walk-behind-8-3.jpg\",\"displayText\":\"Push Mowers\"},{\"URL\":\"lawn\\\/wide-area-walk-lawn-mowers.html\",\"imageURL\":\"nav-image\\\/100\\\/walk-behind-8-2.jpg\",\"displayText\":\"Wide Area Mowers\"},{\"URL\":\"lawn\\\/reel-walk-behind-lawn-mowers.html\",\"imageURL\":\"nav-image\\\/100\\\/walk-behind-8-4.jpg\",\"displayText\":\"Reel 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