The item ordered was a coil of hook & loop tape. A buyer will offer to purchase your item and send a larger payment than required. 03:21 PM. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Two moths ago, a parcel comes back. 10/31/2020 at 3:54 pm #83017 Antique Frog Yes it would be a pain. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Tip i think someone is trying to scam me like this to. 09-10-2020 06:44 AM For more information, please see our Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. From the "Reason for replacement" drop-down menu, select "wrong item was . Most of them are happy new year banners being returned in Febuary. This was shipped by Global Shipping Program. Is there any point in doing that? $15 each. A little detective work might find the answer. They help the organizations to focus on the other parcels they have to deliver. For more information kindly send . In this scam, the buyer then accuses you of sending a damaged item. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Here are some of the most common ways eBay sellers are scammed. I would do that myself in those circumstances. @deala0621:There's no point in contacting Canada Post, or USPS. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. So it sucked having a negative mark on my account but it was the only thing I could do. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. The email will state that the payment will be released to you once you have proven that the goods have been sent. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Copy and save both forms before submitting them. They readily cooperate with law enforcement. Do not refund first and try to appeal after. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Usually it will say the name on the package signs for it even if the signature is someone else. Please Help! Aamzon advised we can do what we want. The buyer pays quickly, and you send the item without concern. Create an account to follow your favorite communities and start taking part in conversations. 26-05-2020 Buyer sent me picture of something different in the box. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. As per the returns policy you are within your rights to refuse it. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. Select Order Not as Described. I wanted to get some advice before I contacted, but I had planned to, yes. Well tonight I received the above email. If they bring eBay into this, do I stand any chance at all? I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. You would want your copy to be short and engaging, informative but not stiff. Finish enrollment at any CLEAR airport location next time you fly. That has happened to me. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. You can report an issue with a seller to eBay directly here. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Offer to send the copied forms to an ebay chat rep. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. 1.6K 17K views 1 year ago Every so often mistakes will happen. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. It is better to talk with them first before doing this. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. There is one more scam that I have had to deal with. Did you include the reference number on the label? In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. If they did, I don't know how they'd be able to verify. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. As you sent it recorded delivery I am assuming it had some value to it. 2) Buyer most likely will open SNAD return request. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Ebay always takes out the fees and send the remaining money to the Bank on file. Yup pretty much. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. . Cheaper seller scam: Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. The final resort is to submit a missing mail search. Remember to be persistent when you are in the right and can prove it. 01:24 PM. QUOTE eBay is very aware that scams occur on the website. Copyright 1995-2023 eBay Inc. All Rights Reserved. Learn the fundamental steps for running an eBay business. I had to help my mom submit a dispute through eBay, as a buyer. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. It is a site to get quality at the best price and sometimes I make 50 cents. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Yes it would add cost. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. You purchased a specific quantity of an item, but received the wrong amount. Our app will file a claim in your stead, saving you time and a potential headache. . Check out this video to understand how dimensional weight is measured when shipping. I told them to send it back to me and I'll give them a refund. They then go to Etsy and order the item from me at full price using a suspect credit card number. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. We had a top where it was returned with snot. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Just thought Id share. 04:18 PM If youre a trusting person, you may send the item in good faith, assuming the email is authentic. Then find one of the facebook groups for sharing scammy ebay users and share his username. At first, it might seem foolish to pass up a generous offer, but often its a trap. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. on Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Report the buyer. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. I'm not sure where I stand on this now. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips If not, fuck them and continue onto arbitration per their terms and conditions. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. This sounds exactly like the issue Im having! BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. 1. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. I've never owned/sold a necklace like that. Explain that you used a box, not an envelope, if that is the case. This is what people are doing nowadays, so selfish. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! Copyright 1995-2023 eBay Inc. All Rights Reserved. Phone eBay and they said I should have tried harder. The buyer will pay with a fraudulent check. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Do everything you can to annoy them until they finally just pay you the $900 so you go away. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Then maybe they won't send it back and you won't have to refund. It was already on the way. I agree. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! The law spells out how to challenge billing errors. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. I'll have to ask her what she sees different because I know it's the same. Keep choosing to the end, then scroll down and your contact options will be at the bottom. There is no way to dispute a transaction once its finalized in this way. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. I sold 4 of the same items. There are two occasions in the tracking updates that says it was rerouted due to processing error. I just wanted someone else to take a look at the photos and tell me what they thought. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. I think most first-time eBay buyers create their account the same day they place their first order. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. A buyer happily purchases your item. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Buyer pretended the item/ring was not as listed. It seems I have no time to inquire. 1. Offer to send him a return shipping label. Its usually not a good idea to trade with accounts that have bad feedback. Unfortunately for you, the item is a replica of the one you sent. These are both things ebay phone reps suggest. Press question mark to learn the rest of the keyboard shortcuts. What can I do in this situation to avoid loosing $900 and the item as well? If you play nice, they will just tell you that it's too bad and part of business. They may even provide photos of the broken item. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). So supervisor said I will close the case in your favor. Check all items upon receipt. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. PayPal Seller Protection exists to help sellers trade confidently on eBay.
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