I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. BT is offering firmware updates to those affected. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. If your BT broadband home network is playing up, you're not alone. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Do I need a WiFi 6E router to use WiFi 6E products. There are simple ways you can boost performance and get the best from your broadband. Change the /internet part of the address to /routing. Wait a few moments for it to connect. Thanks. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Baldrick1. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. 9h23. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. Select Add Additional Network from the drop-down menu. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Frame Size: 17 inch,19 inch or customer size. You should see a box similar to the one shown below. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. Everything now works, so again it confirm the issue is with BT. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". - edited The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Smart Setup is BT's online set-up wizard. This is so you can learn about some of the most important features of your BT Broadband package. It also has 4 Gigabit LAN ports. 9:11 AM. Can anyone confirm it works? I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Use our hub light guide. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. Turn off 5ghz and install the boost followed byall speakers. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. 03-10-2020 As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. better. Microfilters: Why do you need them? This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. I would still prefer to just hook my superior router . Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. BT's done a great job on this router. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). This brings up a hidden page. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. Connect the cable to the hub's power port, plug it into the wall and switch it on. Assuming it will work on the business hub though as it's a visible option. After raising a complaint with BT I had yet to hear anything from BT. I may try the hardwired solution if things do not move fast. This is found on the back of the router and on the removable card. AP mode is preferred if you have a ISP modem/router that can't be bridged. Click OK. Yes its not ideal. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. This will open the Hub Manager. What's the least amount of exercise we can get away with? Read about our approach to external linking. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. Having a yolk sac that is too large or too small has been associated with pregnancy loss. BT Business Hubs: Help and guides for your model. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. Need support for other hubs and routers? Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . If you want to exit, you'll need to do this on the login step of Smart Setup. Changing Wireless Modeto 2 didn't fix the problem. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? This WAN socket can be used with either a FTTP interface or a FTTC modem. 2023 BBC. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! Find out which main phone socket you have Find out about your Openreach modem On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. If you have changed it and now forgotten it, you can use the. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. So some transparency is needed so customers like myself know that this is a commonissue. . The remaining functionality of the hub (routing, and wifi) is not used. We'll send you an e-mail with instructions to reset your password. MacBook then doesn't work. My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. Change the Hub Gateway IP address to 192.168.2.1 7:56 PM It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Although a free Sonos Boost sounds like a great thing. Sorry, we're still checking this file's contents to make sure it's safe to download. Connect the cable to the hubs power port, plug it into the wall and switch it on. The router is now displaying hidden ssid. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. This will open the Hub manager. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. So the question remaining is does it actually work on a residential Smarthub? "Common sense is the collection of prejudices acquired by age eighteen." Enter http://192.168.1.254 into the address bar to go to the management page. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. I just tried it with an old, Not sure if it was still broadcasting the SSID. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Its only when you connect direct to the Hub. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect.
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