The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Come to us in your pursuit of success. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Regardless of the situation, your communication skills can help you be an effective technician. Copyright 2023 Apple Inc. All rights reserved. This cookie is set by GDPR Cookie Consent plugin. Apple is an equal opportunity employer that is committed to inclusion and diversity. The program is open to institutions in Europe, the Middle East, India, and Africa. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. The latest news and updates, direct from Apple. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. about 30,000 full- or part-time retail workers. And after you've passed an exam, display your verified digital badge on any professional networking site. They must also have excellent customer service skills. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Apple Technical Specialist Resume Example & Writing Guide A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Fujitsu Technical Systems Specialist Salaries ICF Human Trafficking Training And Technical Assistance Specialist Your day in the Apple Store is filled with a range of focused support and service tasks. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. This interview would be the first of six. Come eager to listen and learn from your team, your mentors, and your customers. Own your learning schedule with self-paced, online courses. Review information and details about the policies, terms, and conditions for Apple training programs. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Apple Professional Training courses are available now at training.apple.com. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple training delivers everything you need to learn about the technologyonline and on your time. They offered benefit options such as health care for all employees full- and/or part-time. Lots of different people to learn from and meet. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Design and lead tailored in-person and virtual trainings.. I worked for Apple in a Connecticutstore from October 2010 through May 2012. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. But opting out of some of these cookies may affect your browsing experience. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. Apple Inc. All rights reserved. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. They can also help businesses to develop and implement best practices for protecting their data. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Each of those locations employs over 100 people totalling about. You reassure customers when delivering product diagnoses and potential solutions. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Apple is a drug-free workplace. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . I will never forget them. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . This provides the opportunity to progress as you grow and develop within a role. The next 10 days were essentially "Apple boot camp." The cookie is used to store the user consent for the cookies in the category "Performance". Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. However, we cannot independently confirm if the Weibo account has a proven track record. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries..
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